Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across multiple channels, including email, chat, and Slack, with high responsiveness
• Troubleshoot API and integration issues, including OAuth and API-key authentication, HTTP errors
• Investigate technical issues by analyzing API logs, error messages, payloads, and observability
• Manage support cases within SLAs, prioritizing urgent issues and escalating complex problems
• Reproduce and document bugs and edge cases, working with engineering to resolve them.

🎯 Requirements

• Proven experience in technical support or related engineering role with customer-first mindset.
• Strong troubleshooting and analytical skills across web platforms, cloud environments, APIs, and
• Hands-on experience with REST APIs, including diagnosing requests/responses and API configuration
• Solid understanding of authentication mechanisms (OAuth2, JWT, API keys).
• Experience with monitoring, logging, and observability tools; supporting production systems.
• Familiarity with AI platforms, ML systems, or data-intensive apps is valuable.

🎁 Benefits

• Competitive salary and equity package.
• Technically challenging work at the intersection of generative AI, APIs, infrastructure, and
• Learning and career growth as the platform and AI ecosystem evolve.
• Regular team events and offsites.
• Opportunity to work closely with customers, engineering teams, and technical stakeholders.
• Exposure to cutting-edge AI infrastructure and production-scale generative media technologies.