Technical Support Engineer

📋 Description

• Provide technical support and general enquiry customer service via phone, email, and live chat
• Meet or exceed support targets (KPIs and SLAs)
• Adhere to operating procedures and policies
• Accurately document all support activities using internal systems
• Troubleshoot network, portal, and account-related issues using provided tools
• Focus on resolving issues at first contact and keep customers informed

🎯 Requirements

• Proven experience in logical networking troubleshooting and solving networking-related issues
• Studied or completed a degree in IT, Networking, or a related field
• Fluent in English, both written and verbal
• Strong customer service skills
• Able to work independently and collaborate with global teams
• Detail-oriented, organised, and focused on delivering high-quality results

🎁 Benefits

• Family health insurance according to company policy
• A motivated team combining industry experts and emerging talent
• Recognition programs – including Legend and Kudos Awards