Technical Support Engineer (Bengaluru, India)

📋 Description

• Develop deep expertise in Figma's products, architecture, and customer workflows to diagnose
• Interact with Figma customers daily via support channels such as chat, email, or video calls
• Own end-to-end resolution of high-impact bugs, partnering closely with Engineering and Product to
• Contribute to social support efforts by engaging with customers and users on social media and
• Adapt to supporting customers across multiple products, including assisting with billing and
• Recommend and implement improvements to debugging workflows, tooling, and support operations

🎯 Requirements

• 2+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment
• Strong troubleshooting and debugging skills across Mac, Windows, iOS, and Android, including REST
• Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, and React
• Ability to collaborate with Engineering and Product teams to resolve complex technical issues, with
• Comfortable navigating fast-paced, ambiguous environments, with a focus on end-to-end issue

🎁 Benefits

• Opportunity to be a founding member of the Bangalore team, establishing quality standards and
• Work with passionate creatives and builders on a mission to make design accessible to all