Technical Support Engineer - Boston

📋 Description

• Troubleshoot, debug, reproduce, and resolve complex issues with customers
• Educate customers on optimal product usage
• Set up Zoom calls to resolve issues and improve adoption
• Support CS and sales on retention, expansion, and sales motions
• Collaborate with developers to identify defects and improvements
• Test features and build tools to scale deployments and auto-support

🎯 Requirements

• At least 2 years in technical support or customer-facing role
• Excellent spoken and written English
• Customer obsession: deliver a high-quality customer experience
• Experience with modern ticketing and customer support systems
• Strong debugging and problem-solving skills
• Proficiency in at least one programming or scripting language

🎁 Benefits

• Work on cutting-edge technology with real-world impact
• Collaborative and innovative environment
• Competitive salary, equity, and benefits
• Professional development opportunities