Technical Support Engineer

📋 Description

• Handle customer tickets at all complexity levels — from routine data inquiries to complex
• Collaborate closely with R&D, Product Management, Customer Success, and Operations teams
• Monitor and maintain SLA commitments for enterprise customers
• Analyze customer environments, product behavior, APIs, and data flows to identify issues
• Contribute to process improvements and operational excellence initiatives

🎯 Requirements

• 3+ years of experience in Technical Support, Customer Support Engineering, or a similar role within
• Experience working cross-functionally with Product and R&D teams
• Comfort handling compliance or regulatory-sensitive customer communications
• Hands-on experience with customer support and ticketing platforms such as: Salesforce, Freshdesk
• Strong troubleshooting and analytical skills with experience investigating technical issues
• Experience working with: REST APIs, GraphQL, SQL, MongoDB.

🎁 Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid paternity leave
• Tuition assistance