Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across channels (email, chat, Slack) with strong responsiveness and experience.
• Troubleshoot API and integration issues, including OAuth, API keys, HTTP errors, and config
• Investigate issues using logs, payloads, and observability signals to find root causes.
• Reproduce and document bugs, working with engineering for resolution.
• Collaborate cross-functionally to improve product reliability and customer success.

🎯 Requirements

• Proven experience in technical support or related engineering role with customer-first mindset.
• Strong troubleshooting and analytical skills across web, cloud, APIs, and backend services.
• Hands-on experience with REST APIs and diagnostics of requests/responses, errors, configuration
• Solid authentication knowledge (OAuth2, JWT, API keys).
• Experience with monitoring, logging, and observability tools; production systems experience helpful.
• Familiarity with AI platforms, ML systems, or data-intensive apps is valuable.

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at AI, APIs, infra, and developer platforms.
• Learning and career growth opportunities as the platform evolves.
• Regular team events and offsites.
• Opportunity to influence product reliability and developer experience.