Technical Support Engineer

📋 Description

• Provide support for environment-related customer cases globally.
• Analyze issues to identify root cause and resolution.
• Communicate clearly with customers and cross-functional teams.
• Work to reduce issues and improve customer self-help.
• Learn KCML and share knowledge with colleagues.
• Be flexible with working practices and schedules.

🎯 Requirements

• Excellent problem-solving and analytical skills.
• Strong programming and Linux skills; learn KCML.
• Excellent written and verbal English communication.
• Able to work across global teams and time zones.
• UNIX experience is a plus.
• Customer-focused with empathy and professionalism.

🎁 Benefits

• Inclusive, equal-opportunity environment.
• Competitive pay and development opportunities.
• Hybrid/flexible work arrangement.
• Access to AI tools to boost productivity.