Technical Support Engineer, Developer Platform

📋 Description

• Own technical support cases from initial investigation through resolution via email, chat, and
• Troubleshoot builds and deployments, runtime errors, resource limits, routing, and bindings to
• Replicate reported behavior in a sandbox environment, analyze platform logs and request telemetry
• Partner with Engineering on escalations with clear customer impact, reproduction steps, and
• Define and update runbooks, AI skills, conversational journeys, and documentation to ensure
• Use and improve diagnostic scripts, tools, and test examples that help customers and teammates

🎯 Requirements

• 3-5 years of experience in technical customer support, developer support, or a similar role
• Ability to write or modify small scripts in JavaScript, Python, Bash, or a similar language to
• Excellent written and verbal communication: explain complex findings clearly, ask focused
• Structured troubleshooting approach: isolate variables, compare environments, and interpret logs
• Strong understanding of HTTP(S), DNS, SSL/TLS, caching, and how web requests flow between clients
• Familiarity with REST APIs, JSON, authentication headers, and basic SQL queries when investigating