Technical Support Engineer (EMEA)

📋 Description

• Provide technical guidance to customers’ developers on best practices for integrating with our APIs
• Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with
• Develop internal tools to automate customer workflows that are currently unavailable in our product.
• Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
• Design and assist in implementing a comprehensive knowledge base to assist customers with using our

🎯 Requirements

• 2+ years of work experience in a B2B customer-facing technical support organization or in
• Experience working closely with engineering teams and providing technical feedback on customer
• Ability to debug and triage bugs and escalations from customers
• Can communicate technical capabilities of the product to customers
• Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
• Strong written and verbal communication skills, with the ability to break down complex technical