Apply knowledge of the LaunchDarkly platform, SDKs, and integrations to resolve issues.
Resolve issues using established troubleshooting practices; escalate non-routine cases.
Analyze support case trends to identify recurring issues and improvements.
Develop depth in the platform and integrations to resolve more issues independently.
Typically requires a minimum of 2 years of experience in a customer-facing technical role.

🎯 Requirements

Knowledgeable in programming concepts and fluent in a language (Node.js, PHP, Java)
Passionate about learning and applying knowledge to solve customer issues
2+ years of related or equivalent professional experience
Based in the UK with hours aligned to EMEA business hours

🎁 Benefits

Equity and benefits
Remote-flexible working
Competitive salaries
Diverse global team
Equal opportunity employer

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