Technical Support Engineer, Enterprise

📋 Description

• Own end-to-end APAC enterprise support.
• Debug and resolve API issues, latency, model behavior.
• Bridge customers with engineering and product; drive regional success.
• Shape APAC support processes for time zones, languages, use cases.
• Autonomous, high-volume, high-stakes environment.

🎯 Requirements

• Bachelor’s or Master’s in CS/Engineering or related field, or equivalent.
• 5+ years in tech support, DevOps, or SRE (SaaS/AI/ML/cloud).
• Hands-on debugging: APIs, logs, tracing (OpenTelemetry), profiling.
• Proficient in Python or Bash for debugging/automation.
• Cloud: AWS, Google Cloud, Azure; distributed systems; AI/ML concepts.
• Experience with Intercom, Zendesk, Jira; fluent English; strong communication.

🎁 Benefits

• Hybrid/remote role in Singapore; occasional on-site.
• Visa sponsorship available.
• Competitive salary and equity.
• Lunch vouchers, Wellpass gym access, transport benefits.
• Health insurance for you and family; parental leave.
• BetterUp coaching; career development.