Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across email, chat, and Slack with high responsiveness and customer experience.
• Troubleshoot API and integration issues (OAuth, API keys, HTTP errors, rate limits, JWT, config).
• Investigate issues with logs, requests/responses, monitoring data to determine root causes.
• Manage support cases within SLAs, prioritize urgent issues, escalate when needed.

🎯 Requirements

• Proven experience in technical support or related engineering role with customer-first mindset.
• Strong troubleshooting across web platforms, cloud, APIs, backend services.
• Hands-on REST APIs experience: requests/responses, HTTP errors, integration problems.
• Solid understanding of OAuth2, JWT, API keys and auth flows.
• Experience with monitoring, logging, observability tools for production systems.
• Familiarity with AI platforms or data-intensive apps is valuable.

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at AI, APIs, infrastructure, and developer platforms.
• Learning and career growth as AI ecosystem evolves.
• Regular team events and offsites.
• Impact on product reliability, documentation, and customer success.