Technical Support Engineer I

📋 Description

• Break down complex customer questions into manageable pieces and find solutions in the Mapbox
• Provide excellent customer service, manage incoming customer issues, and collaborate with internal
• Analyze user feedback and translate it into actionable next steps for our service teams and product
• Take on proactive projects to address customer trends and advocate their needs in cross-team
• Regularly analyze ticket data to identify patterns and trends, lead cross-team communication and
• Independently lead initiatives aimed at improving customer experience and reducing the volume of

🎯 Requirements

• 2-4 years experience
• Excellent written communication skills to clearly articulate technical solutions to customers
• Exemplary written and oral communication (B1+) and writing skills in English
• Broad range of complex technical and analytics skills and tools to reach customer needs (e.g.
• Create examples that demonstrate the best technical solution to customers
• Strong debugging skills to troubleshoot and solve customer issues

🎁 Benefits

• Hybrid/Remote Options: Enjoy flexibility to work comfortably from home or periodically from an
• Country-Specific Care & Coverage: Private health, dental, and income protection plans tailored
• Family-First Support: Family care, maternity and paternity leave policies to support your growing
• Lifestyle Spending Account: Contributions to support your health, wellness, and personal growth
• Balance & Brainpower: Mental health support for you and your dependents.
• Rest & Recharge: Paid time away, company holidays, and generous absence policies.