Technical Support Engineer I

📋 Description

• Handling technical inquiries received across multiple channels (Slack, in-app chat, and email)
• Troubleshoot customer inquiries, including but not limited to API integrations, systems issues
• Interpreting API documents and creating Tines workflows
• Configuring and implementing authentication types like OAuth and JWT
• Documenting the steps needed to connect to new tools or document any new workflows
• Building, troubleshooting, documenting, and modifying workflows on remote sessions with customers

🎯 Requirements

• 2+ years of technical support experience within a SaaS environment, ideally in automation or a
• Practical experience constructing, testing, and debugging REST and GraphQL API requests, using
• Exposure to implementing or troubleshooting AI actions and agentic workflows, including LLM APIs
• Experience troubleshooting in a web-based environment, including HTTP, SSL, and basic networking
• Excellent communication, analytical, and troubleshooting skills, including clear written
• Ability to communicate complex technical concepts to non-technical and technical stakeholders alike