Serve as first contact via phone, chat, email, and portal to provide solutions
Research, troubleshoot, and resolve issues within response goals; identify workarounds
Maintain detailed call and email records for all interactions
Prioritize and resolve issues based on SLAs and severities
Provide solutions identified via self-service portal
After-hours on-call rotation may be required

🎯 Requirements

6 months - 1 year experience in a customer service environment
Commitment to helping customers achieve their goals
Self-motivated with curiosity to learn and understand how things tick
Exercise good judgement and take initiative without being told
Able to manage time and collaborate with a remote team
Experience with Windows OS and Microsoft Office

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