Resolve moderately complex issues escalated from L1 incl data validation and workflow troubleshooting.
Use SQL to pull data, validate customer reports, and support root cause investigation.
Document troubleshooting steps and customer-facing explanations in the ticketing system.
Provide structured escalations to L3 when deeper analysis is needed.
Contribute to internal knowledge by documenting solutions and guides.
Assist with frontline tickets when needed, ensuring timely help.

🎯 Requirements

Solid knowledge of SQL (SELECT, joins, filtering, aggregations)
Strong troubleshooting to identify patterns and analyze logs
Clear, empathetic customer communication across audiences
Ability to own issues from escalation through resolution
Initiative to improve documentation and mentor L1 engineers
Rapid learning of Federato platform and troubleshooting tools

🎁 Benefits

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Benefits package
Additional perks

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