Act as SME in Open Platform, specializing in Java, JavaScript, iOS/Android dev languages
Troubleshoot and resolve complex issues within SLAs
Primary contact for customers, liaising with Product, Engineering, and teams
Provide voice of the customer insights to dev and service teams
Collaborate with product developers on support tools and troubleshooting solutions
Analyze recurring issues and help improve support processes

🎯 Requirements

3+ years as Tier 3/4 Support Engineer or equivalent
Experience supporting enterprise customers, ideally Fortune 500
Strong troubleshooting for deep technical issues
Solid knowledge of web tech and protocols
Proficiency troubleshooting APIs, SDKs, mobile environments
Excellent English communication via chat, email, phone

🎁 Benefits

Health: medical, dental, vision
Time away: 28 vacation days
Tuition reimbursement and dev resources
Food vouchers
#LI-Remote

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