Technical Support Engineer II

📋 Description

• Become an expert on Samsara's product portfolio of complete Internet of Things (IoT) solutions
• Use technical knowledge and product expertise to troubleshoot and resolve customer issues with
• Respond to customers and resolve their inquiries in a timely and helpful manner with a primary
• Partner with Enablement to author and maintain customer-facing knowledge base articles to help
• Work closely to develop partnerships with our Engineering and Product teams in order to reproduce
• Provide direct feedback to Support Management for product and process improvements to help enhance

🎯 Requirements

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
• Minimum 5 years of experience in support, engineering, or other technical roles.
• Fluent English is a must.
• Technical know-how - you're comfortable interfacing with engineers, translating complex technical
• Excellent customer service and interpersonal skills coupled with the ability to influence
• Excellent written and verbal communication skills, you can speak both Engineer and Human.

🎁 Benefits

• Above-market total compensation through a combination of base salary, performance-based
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.