Technical Support Engineer II

Added
11 minutes ago
Type
Full time
Salary
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Related skills

it .net customer support technical support networking

๐Ÿ“‹ Description

  • Provide post-sale technical support to customers and partners
  • Assess and document reported customer issues
  • Formulate and communicate resolution plans
  • Gather necessary information and resources
  • Investigate and reproduce case scenarios
  • Provide clear customer responses and document corrective actions

๐ŸŽฏ Requirements

  • 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
  • In depth knowledge and experience in at least some of the following: IT and System administration
  • Relational databases and SQL language proficiency and .NET applications are a bonus
  • Troubleshooting and problem deconstruction
  • Strong written and verbal English communication skills
  • Ability to work diverse, international, customer and team environments

๐ŸŽ Benefits

  • Competitive salaries
  • Meaningful bonus program
  • Healthcare insurance
  • Pension/retirement matching
  • Comprehensive life insurance
  • Employee assistance program
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