Technical Support Engineer II - W&B EMEA

📋 Description

• Quickly respond to all inbound support requests, including email, live chat, and community forums
• Triage bugs and requests based on customer type and severity of issue
• Track inbound and outbound responses to ensure contact SLAs are being met
• Maintain a fast response time for entire user base
• Collaborate with the engineering and product team when troubleshooting issues and providing
• Recognize trends in user messages to help identify areas of improvement in internal or external

🎯 Requirements

• 2+ Programming experience, from either an engineering role, a computer science degree, or personal
• Python proficiency
• Experience using any of the following: Keras, Tensorborad, Tensorflow, Pytorch, Pytorch Lightning
• A passion for connecting with real users and enabling them to be power users of the product
• Good organization of assigned requests to oversee timely follow-up for every message
• Work autonomously in a self-directed environment

🎁 Benefits

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account