Technical Support Engineer - India

📋 Description

• Triage and respond to inbound support tickets across self-serve and enterprise customers using a
• Draft clear, accurate status updates and maintenance notifications for customers during planned
• Collaborate across Engineering, Research, and Product teams to address and resolve customer
• Answer customer questions about the platform's API, model/fine-tuning workflows, model
• Provision and configure SSO connections for enterprise customers (e.g., Google Workspace, Okta
• Triage customer billing questions using billing/subscription tooling (e.g., Stripe, Metronome)

🎯 Requirements

• 2+ years in a customer-facing technical role
• Comfortable reading and writing curl/HTTP requests, interpreting JSON error responses, and
• Familiarity with how SaaS billing works (invoices, prepaid credits, refunds)
• Working knowledge of SAML and OIDC concepts (ACS URL, audience URI, attribute mapping, IdP vs. SP)
• Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code (e.g.
• Excellent communication skills with the ability to explain complex technical concepts

🎁 Benefits

• Competitive compensation
• Startup equity
• Health insurance
• Remote work flexibility