Technical Support Engineer (Inference) - US Weekends

📋 Description

• Provide frontline technical support for AI training, fine-tuning, and inference workloads.
• Serve as product expert, guiding customers through complex GPU cluster challenges.
• Collaborate with Customer Experience, Product, and Sales to improve offerings.
• Be flexible with weekend coverage and on-call hours as needed.

🎯 Requirements

• 6+ years in a customer-facing technical role (SRE/DevOps/infrastructure) with AI service support
• Experience with Kubernetes; strong fault isolation and incident handling
• Proficient in Python, TypeScript and/or JavaScript; REST, curl, Postman
• Observability tooling knowledge (Prometheus, Grafana) at scale
• Experience with LLM inference frameworks, LoRA fine-tuning, and HPC storage/compute
• Cloud experience (AWS, GCP, Azure) and IaC tooling (Ansible, infra-as-code)

🎁 Benefits

• Remote-friendly with competitive compensation, equity, and benefits
• Startup environment with opportunities to influence roadmap
• Flexible remote work options and holiday/weekend coverage as needed