Technical Support Engineer - L1

📋 Description

• Take ownership of assigned support cases and act with a customer-first mindset.
• Troubleshoot and resolve common hardware, software, interoperability, configuration, and
• Gather and analyze logs, diagnostic data, error messages, system information, and environmental
• Use knowledge bases, scripts, internal tools, product documentation, and established support
• Communicate technical findings, action plans, status updates, and recommendations clearly to
• Maintain complete and accurate case histories, including symptoms, troubleshooting performed

🎯 Requirements

• Two to three years of enterprise-level technical support experience or an equivalent technical
• Basic familiarity with Linux commands and system troubleshooting.
• Working understanding of SAN and NAS storage, Unix and Windows operating systems, CPU and memory
• Ability to troubleshoot across applications, operating systems, network switching, and storage
• Working knowledge of TCP/IP networking and troubleshooting.
• Familiarity with virtualization platforms such as VMware, Hyper-V, or Platform9.