Technical Support Engineer (Level 2)

📋 Description

• Ensure the best service satisfaction for customers
• Work in a 5-day schedule with on-call nights/weekends
• Monitor financial systems using proprietary monitoring tools
• Log and resolve service requests, incidents and problems
• Assist DevOps engineers, developers and QA engineers
• Communicate with client and partner representatives

🎯 Requirements

• Experience with customer service
• Basic UNIX/Linux training
• Experience with Unix/Linux command line
• Basic knowledge of shell scripting (AWK, Perl, etc.)
• Strong analysis, investigation and troubleshooting skills
• Proficient in written and spoken English

🎁 Benefits

• Hybrid/remote work mode in Georgia
• Flexible working hours
• 24 vacation days per year
• Wellness days (3 per year)
• Medical insurance - VIP package
• FitPass access