Provide advanced technical support for customers integrating OPSWAT SDK.
Investigate complex issues, analyze logs and integration behavior, and resolve with Engineering.
Bridge customers and internal teams for SDK questions and defects.
Analyze customer environments and workflows to support SDK integration.
Contribute to technical docs, troubleshooting guides, and best practices.
Identify recurring issues and improve integration processes and support.

🎯 Requirements

Bachelor's degree in Computer Science, IT, or related field.
Certifications such as CompTIA Security+, CISSP, or CEH are a plus.
Knowledge of cybersecurity principles; experience with Windows, Linux, macOS.
Proficiency in Python, C++, PowerShell, or Batch scripting.
Experience with SDK, API, or software integration support (a plus).
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication; teamwork with cross-functional teams.

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