Technical Support Engineer (PAM)

📋 Description

• Investigate and resolve customer-reported technical issues, guiding them through complex
• Collaborate with field engineers and technicians to isolate and fix product-related problems
• Document and report recurring or critical issues to our Engineering and R&D teams, providing
• Develop and maintain clear, accurate technical documentation, including troubleshooting guides and
• Build and utilize diagnostic tools to proactively identify potential product difficulties and
• Engage directly with customers and internal teams to ensure timely and effective resolution of

🎯 Requirements

• Bachelor’s degree and 3+ years of related experience; or an advanced degree without experience; or
• Proven experience in a technical support or similar customer-facing technical role.
• Experience supporting complex software applications in an enterprise environment.
• Demonstrated ability to understand and troubleshoot technical challenges.
• Experience with identity and access management (IAM) concepts and technologies.
• Familiarity with cloud platforms like AWS, Azure, or GCP.

🎁 Benefits

• Equal opportunity employer
• Positive work environment with opportunities for growth