Technical Support Engineer - Platform

📋 Description

• Provide second level direct support to partners and customers, responding promptly to inquiries
• Maintain and develop proficiency with Acumatica's product suite
• Troubleshoot and analyze application-related issues and resolve them over email and web meetings
• Establish and maintain positive, professional relationships with clients and partners
• Analyze the customer's business and technical requirements and deliver appropriate solutions
• Provide continuing education to clients on how to use Acumatica products effectively in their

🎯 Requirements

• 1+ years of experience at an ERP company (preferably SaaS-based)
• Working knowledge of SQL servers (SQL, DDL, indexes, performance)
• Exposure to OData, Active Directory, AWS, PowerShell and Kibana
• Basic knowledge of ERP and accounting functionality
• Understanding of accounting principles and business practices
• College degree in Information Technology, Engineering, Computer Science, Accounting or Finance, or

🎁 Benefits

• Industry competitive salary
• Comprehensive Health & Life insurances
• Hybrid working
• Office lunch
• Exposure to working with distributed global teams
• Paid paternity leave