Technical Support Engineer - PrivacyPro

📋 Description

• Answer inbound customer calls on the tech support line
• Respond to customer emails
• Assist customers with Bluesight product issues
• Analyze data and ensure resolution accuracy
• Resolve issues and maintain high customer satisfaction
• Occasional overnight on-call rotation coverage

🎯 Requirements

• Bachelor's degree in related field preferred.
• 2-5 years in administering/troubleshooting SaaS apps, systems, networks
• Strong Excel and SQL; analyze data sets
• Experience with database systems; MongoDB preferred
• Certifications such as CISSP/A+/Security+/CISM/Net+ preferred
• Strong analytical and problem-solving skills
• Professional, courteous demeanor
• Willing to travel up to 10%

🎁 Benefits

• Competitive salary
• Unlimited vacation time
• Generous insurance coverage
• 401k with company match
• Fun, collaborative culture