Technical Support Engineer – Unity Software

📋 Description

• Provide technical support to clinical laboratory customers using Unity software.
• Respond to inbound customer requests and inquiries, meeting service metrics.
• Own support cases from contact to resolution and closure.
• Document interactions, findings, and updates in Salesforce Lightning.
• Assist customers with installations, upgrades, configuration, and troubleshooting.
• Develop deep product knowledge to guide customers proactively.

🎯 Requirements

• Bachelor's in CS/IT or related field, or Associate's with 2+ years experience.
• Minimum 2 years in technical support or customer service.
• Strong English written and verbal communication.
• Willingness to work during U.S. business hours.
• Analytical problem-solving and proactive approach.
• Experience with healthcare IT support is a plus.

🎁 Benefits

• Remote work opportunity based in India.
• Work with healthcare software solutions.
• Collaborative environment focusing on learning and development.
• Exposure to AI-driven and enterprise platforms.