Serve as trusted advisor for customers, resolving inquiries with empathy.
Provide real-time support via Slack and other tools, ensuring timely resolutions.
Deliver technical support for Fireblocks' SaaS platform and address needs.
Escalate and collaborate on complex issues with the Senior Support Team.
Proactively identify recurring issues and drive improvements to the customer experience.
Maintain meticulous case documentation and timely updates throughout the process.

🎯 Requirements

1-2 years in customer support or related role.
Strong troubleshooting under pressure.
Excellent written and verbal communication; empathetic.
Proven ability to build strong customer relationships.
Customer-first mindset focused on success.
Adapt quickly to changing needs and pursue continuous learning.

🎁 Benefits

Competitive compensation and benefits.
Medical, dental, vision coverage.
401(k) with company match.
Generous paid time off.

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