Technical Support Expert, Enterprise

📋 Description

• Troubleshoot hardware, financial transaction mechanics, API integrations, and menu configuration
• Diagnose and resolve issues at the intersection of Toast and third-party systems, including 3rd
• Manage a steady mix of inbound case traffic across phone, chat, and email, keeping your active case
• Help triage incoming workload based on account tier and urgency, following team guidelines on
• Communicate clearly across audiences — from front-of-house restaurant staff to corporate IT
• Support de-escalation of difficult customer situations, bringing in your manager or a senior

🎯 Requirements

• 2-4 years of experience in a Technical Support role responsible for customer satisfaction and
• Ability to quickly learn Toast's product suite, with the ability to apply that knowledge across a
• Comfortable spotting less-obvious solutions to moderately difficult problems, and knowing when to
• Solid foundational understanding of how software, hardware, and networks interact, with a track
• Good communication and organizational skills, with the ability to flex between front-line
• Experience managing multichannel (phone, chat, email) support.

🎁 Benefits

• Competitive compensation and benefits programs that help to attract, retain, and motivate the best
• Total rewards package goes beyond great earnings potential and provides the means to a healthy