Technical Support I

📋 Description

• Manage the resolution of technical issues for an assigned portfolio of enterprise customers
• Troubleshoot complex web applications across software functionality, application servers
• Provide responsive, professional customer management through clear communication, timely follow-up
• Prioritize multiple issues with different levels of severity and ensure they are progressed and
• Maintain accurate CRM records, documenting troubleshooting activity, issue status, and relevant
• Keep customers and internal stakeholders informed about the progress and resolution of open issues.

🎯 Requirements

• 2–4 years of experience in a client-facing enterprise product support environment, with strong
• Exceptional written, verbal, and listening communication skills, with fluency in written and spoken
• Demonstrated ability to work independently and effectively in a self-directed remote environment.
• Strong understanding of system and database administration principles.
• Experience with PostgreSQL and Microsoft SQL Server, including troubleshooting, configuration
• Knowledge of internet application technologies, including HTML, CSS, XML, JavaScript, networking

🎁 Benefits

• Base salary range of $65,300–$81,600 USD, depending on experience, skills, internal equity, and
• Additional compensation opportunities may be available through company bonus programs.
• Benefits package provided in addition to base compensation.
• Remote work opportunity within the United States.
• Opportunity to work in a collaborative, global customer support environment.
• Exposure to enterprise SaaS, education technology, databases, web applications, cloud environments