Technical Support l

📋 Description

• Provide Tier 1 technical support to customers through phone and email, delivering professional
• Investigate, troubleshoot, and document reported technical issues, reproducing problems and
• Resolve technical and application-related issues independently whenever possible, escalating more
• Draft, review, and publish documentation covering product bugs, fixes, troubleshooting procedures
• Represent the Customer Support team in meetings and reviews with internal product teams and
• Take ownership of customer issues throughout the resolution process, ensuring consistent

🎯 Requirements

• Relevant experience in an enterprise-level technical support environment, with the ability to
• Strong analytical and problem-solving skills, including the ability to investigate complex issues
• Familiarity with front-end debugging tools, including browser inspectors, developer consoles, and
• Working knowledge of web technologies and concepts such as Software as a Service (SaaS), Single
• Basic understanding of relational databases and the ability to read and write simple SQL queries.
• Excellent written and spoken English, with strong professional communication skills and the ability

🎁 Benefits

• Work arrangement: Fully remote position based in Chennai or Bangalore, India.
• Career development: Opportunity to develop technical troubleshooting, application support, and
• Technical exposure: Hands-on experience with SaaS platforms, web technologies, debugging tools
• Cross-functional collaboration: Work with customer support specialists, product teams, and
• Knowledge development: Build expertise through troubleshooting, technical documentation, and
• Professional growth: Opportunity to strengthen problem-solving, communication, and technical