Act as primary contact for external teams; ensure clear, urgent escalations reach the tech team.
Investigate stuck orders, inventory sync issues, and workflow failures.
Technical triage using monitoring tools (Datadog) to uncover root causes.
Execute pre-defined SQL statements and scripts to process CCRs per playbooks.
Translate customer frustration into clear reports with order IDs and timestamps.
Advocate for CX by participating in Weekly Operational Health Sync.

🎯 Requirements

2+ years in customer support/service.
Excellent written communication; explain complex issues.
Strong analytical thinking; identify root causes.
Adaptable in a fast-paced environment.
High attention to detail in issue tracking.
SQL competency and API literacy (REST APIs).

🎁 Benefits

Equal Opportunity Employer; diverse and inclusive team.
Work with a tech-first platform in a fast-growing 3PL startup.

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