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TRACTIAN

Technical Support Maintenance Specialist

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Customer Support
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less than a minute ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

hubspot intercom electrical engineering mechanical engineering industrial engineering

📋 Description

  • Develop and maintain close relationships with customers, ensuring clear communication.
  • Investigate and diagnose technical issues, providing accurate, timely solutions.
  • Report bugs and suggest improvements with client feedback to the dev team.
  • Provide technical support via Helpdesk, email, and remote sessions.
  • Manage support activities and document actions in HubSpot CRM.
  • Develop deep product knowledge to identify improvements and new tools.

🎯 Requirements

  • Bachelor's degree in Electrical, Mechanical, or Industrial Engineering.
  • Experience providing technical support for software or technology products.
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent verbal and written communication skills.
  • Knowledge of troubleshooting and diagnostic techniques.
  • Proficiency in technical support tools and Helpdesk software, especially Intercom.
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