Lead and develop a remote team of Technical Support Specialists at Attio
Coach, support, and build scalable systems for world-class support
Collaborate with Product, Engineering, Marketing, and Operations to improve customer experience
Shape processes and standards to maintain high CSAT as the company scales
Operate with customer empathy, data-driven decision making, and execution focus
Partner across teams to influence product roadmap and support operations

🎯 Requirements

Leadership experience: 3+ years managing remote B2B support teams
Proven experience: 5+ years in customer-facing roles for technical SaaS
Technical capability: APIs, AI products, CRMs, integrations, and workflow tools
Customer empathy: Balance customer needs with business goals
Builder mindset: Create systems and tooling to improve outcomes
Operational excellence: Highly organized, data-driven, execution-focused

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