Technical Support Manager

📋 Description

• Become a product expert and fully proficient in Sigma.
• Lead a team of product experts delivering excellent Sigma customer experience.
• Hire, develop and train a strong team of Support Engineers.
• Collaborate with Engineering, Design, Product, CS, Sales, and Marketing to ensure a great customer experience.
• Manage metrics: CSAT, Initial Response, SLA, Time to Resolution.
• Continuously refine processes to optimize efficiency.

🎯 Requirements

• 5+ years supporting data platforms in enterprise environments; 2+ years in people management.
• CS fundamentals; strong databases and business intelligence knowledge.
• Familiar with CDW environment/concepts.
• Proficient in SQL and data modeling concepts.
• Proven track record of building trust and rapid issue resolution.
• Curious, eager to learn, and able to quickly pick up new technologies.
• Excellent verbal and written communication skills.

🎁 Benefits

• Equity
• Generous health benefits
• Flexible time off
• Paid bonding time for new parents
• Traditional and Roth 401k