Technical Support Manager - EMEA

📋 Description

• Become a product expert and Sigma proficient.
• Lead a team of support engineers delivering excellent customer experience.
• Hire, develop and train a strong Support Engineers team.
• Collaborate with cross-functional teams to ensure a great customer experience.
• Manage CSAT, Initial Response, SLA, and Time-to-Resolution metrics.
• Refine processes to optimize efficiency in support operations.

🎯 Requirements

• Experience supporting data platforms in enterprise environment; 2+ years in management.
• Computer Science fundamentals; strong DB and BI expertise.
• Proficient in SQL and data modeling concepts.
• Proven ability to build trust with customers and resolve issues quickly.
• Curious, quick to learn new technologies.
• Excellent verbal and written communication skills.

🎁 Benefits

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for new parents
• Traditional and Roth 401k
• Commuter and FSA benefits