Lead and develop a team of Technical Support Specialists to deliver high-quality support at scale.
Collaborate with Product, Engineering, Marketing, and Operations to improve the customer experience.
Build systems, processes, and tooling to enable growth and scale of support operations.

🎯 Requirements

Leadership experience: 3+ years building remote B2B support teams.
Proven experience: 5+ years in customer-facing roles supporting technical SaaS products.
Technical capability: Troubleshooting APIs, AI products, CRMs, integrations, and workflows.
Customer empathy: Strong ability to balance customer needs with business goals.
Builder mindset: Experience creating processes and tooling to improve outcomes.
Operational excellence: Data-driven, highly organized, and execution-focused.

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