Technical Support Representative

📋 Description

• Follow up and resolve customer inquiries across channels.
• Craft informative, timely messages in response to product/tech questions.
• Actively participate in team meetings and assist colleagues across the company.
• Represent customer feedback internally via Zendesk processes.
• Learn PeekPro and update Helpdesk/templates to reflect product changes.
• Meet monthly CSat and QA targets and maintain performance.

🎯 Requirements

• 2+ years in customer service or technical support.
• Full-time; able to work 5 consecutive days (weekends possible).
• Excellent English written, spoken, and interpersonal skills; 50+ WPM.
• Patience and ability to teach non-tech-savvy operator partners.
• Strong deductive reasoning; root-cause analysis.
• Discretion with sensitive information and reliable WiFi.

🎁 Benefits

• Remote-first, fully remote role.
• Health Coverage through Allianz.
• Equal-opportunity employer.