Provide Level I and some Level II troubleshooting for Wi-Fi, PON, Internet, VoIP.
Report to the NOC Manager and coordinate with other teams.
Document all calls in the trouble ticketing system.
Monitor in-service systems and respond to major events.

🎯 Requirements

Associate degree in IT preferred; 2+ years in technical support.
Proficiency with Microsoft Office applications.
Strong project management and organizational skills.
Excellent written and oral communication skills.
Understanding of network technology terminology.
Ability to use multiple systems for external plant and back-office support.

🎁 Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account

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