Support customers on proprietary software to identify needs and offer solutions.
Stay up-to-date with latest product and underlying technologies.
Recognize and escalate difficult technical/business issues.
Troubleshoot with product teams to resolve issues.
Prioritize and organize customer ticket workload.
Train end users via email, phone, and ticketing system.

🎯 Requirements

2+ years of high-level technical support in a Windows environment.
2+ years installing and configuring Windows software.
In-person Windows and Mac support, plus mobile device support (iOS/Android).
Knowledge of Windows Server architecture and security.
Zendesk experience preferred.
Knowledge of the car dealership industry.

🎁 Benefits

Medical, dental, vision, and 401K from day one.
Generous PTO.
Work from Here enables remote or on-campus options.
Inclusive, equal-opportunity employer.

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