Technical Support Representative

📋 Description

• Troubleshoot hardware, software, and networking issues; identify root causes.
• Deliver high-quality service across channels; guide customers to solutions.
• Document interactions, issues, and resolutions with accuracy.
• Maintain and update systems for optimal performance; multi-task in high-volume environments.
• Own outcomes: take ownership until resolution; meet daily and monthly metrics.
• Learn Nextiva products and troubleshooting processes; explore AI tools.

🎯 Requirements

• 2+ years customer service; tech support or help desk preferred.
• PC/Mac OS and MS Office knowledge; hardware/networking knowledge preferred.
• Advanced English fluency (spoken and written).
• Able to work remotely in Ukraine; US hours 12pm-4am Mon-Fri.
• Curiosity and enthusiasm for learning new technologies.
• Comfortable in fast-paced environments with evolving tools and processes.

🎁 Benefits

• Health insurance for you and dependents; Vision and Dental included.
• Life Insurance: 24x monthly salary coverage.
• 10 personal days before first anniversary; 12 vacation days on first anniversary; 5 personal days yearly thereafter.
• Financial Security: 30-day Christmas bonus; 50% vacation premium; company-matched vouchers; 13% matched savings fund.
• Wellness: Employee Assistance Program and wellness initiatives.
• Growth: Ongoing learning and career development opportunities.