Technical Support Representative (India)

📋 Description

• Troubleshoot IT issues (login, password, remote trackers)
• Provide tech support via phone, email, and chat
• Help provide, update, and regularly send invoices
• Guide customers through initial platform interactions
• Assist onboarding with walkthroughs and FAQs
• Document interactions in CRM and keep records up to date

🎯 Requirements

• At least 1 year experience as a Technical Support Rep
• Excellent English communication (written & verbal)
• Excellent phone, email, and IM communication
• Tech savvy with desktop sharing, cloud services, CRM & VoIP
• Experience with MS Office and Google Calendar
• Proactive with keen attention to detail; able to work graveyard shift

🎁 Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home