Technical Support Representative L1

📋 Description

• Communicate complex information in a simplified and clear manner.
• Demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
• Understand and empathize with customers when interacting with a wide range of different personality
• Collaborate with product, program, marketing and engineering teams.
• Act as customer voice and define and implement innovative solutions.
• Provide outstanding customer support using tools such as Zendesk, Jira, Confluence, Salesforce.

🎯 Requirements

• Advanced English level. Both verbal and written (B2 or higher)
• Full time availability
• Availability to work Onsite (Bogotá – Torre Krystal) in a fast-paced environment.
• Bachelor’s degree or studies in Technology or equivalent experience in technical support is a MUST
• Understanding of supporting and using Windows and Linux operating systems
• Understanding and basic troubleshooting for IoT, various hardware devices including custom

🎁 Benefits

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift
• Annual merit increase based on performance.
• Paid Training whether onsite or in work at home.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Competitive Salary with attractive and attainable PBI structure.