Technical Support Senior Associate

📋 Description

• Provide timely technical support to customers via Freshdesk.
• Navigate Freshdesk to troubleshoot, document, and guide users.
• Troubleshoot issues with solid technical understanding; explain solutions.
• Stay up to date on Pleo products for accurate guidance.
• Collaborate with product teams to report issues and prioritise fixes.
• Manage and escalate bugs with timelines and clear expectations.

🎯 Requirements

• 1+ years in a first-line support role handling diverse technical queries.
• Proficiency navigating Freshdesk and Freshchat.
• Solid technical acumen with effective troubleshooting.
• Familiarity with BigQuery or similar BI tools.
• Strong communication, able to explain tech to non-technical users.
• Quick learner with a proactive, self-motivated approach.

🎁 Benefits

• Your own Pleo card (no out-of-pocket spending)
• Lunch is on us for your work days – lunch allowance
• Comprehensive private healthcare (Vitality, Alan or Médis)
• 25 days of holiday plus public holidays
• Hybrid and fully remote working options
• Option to purchase 5 additional days of holiday via salary sacrifice