Technical Support Senior Associate

📋 Description

• Provide timely technical support to customers via Freshdesk
• Use Freshdesk and Freshchat to troubleshoot and document issues
• Troubleshoot technical issues; explain solutions to non-technical users
• Stay up to date on Pleo products for accurate guidance
• Collaborate with product teams to prioritise bug fixes
• Manage and escalate bugs with clear timelines

🎯 Requirements

• 1+ years in first-line support handling diverse tech queries
• Proficient with Freshdesk and Freshchat
• Solid technical acumen and troubleshooting ability
• Familiarity with BigQuery or similar BI tools
• Strong communication for explaining tech to non-technical users
• Quick learner and proactive in improving support processes

🎁 Benefits

• Your own Pleo card (no out-of-pocket)
• Lunch provided or allowance based on location
• Comprehensive private healthcare options
• 25 days of holiday plus public holidays
• Hybrid and fully remote working options
• Option to purchase 5 additional holiday days