Technical Support Specialist

📋 Description

• Configure and maintain payment entities in gateway (merchants, providers).
• Manage payment methods activation, routing logic, and transaction limits.
• Set up and test new payment integrations with providers and merchants.
• Perform functional testing of payment flows (deposit/withdrawal) and processing.
• Act as Level 2 technical support for the Customer Support team.
• Investigate issues by analyzing logs, statuses, and system behavior.

🎯 Requirements

• 2+ years in fintech, payment systems, PSP, acquiring, or payment orchestration.
• Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks).
• Hands-on experience with payment integrations, gateways, or technical payment operations.
• Ability to investigate payment issues using logs, Postman, and SQL.
• Understanding of REST APIs, webhooks, and transaction flows.
• Experience with L2/L3 technical support or payment operations.

🎁 Benefits

• Meaningful impact contributing to fintech growth.
• Career development opportunities and growth.
• Remote work with full flexibility.
• Paid time off: 20 days per year plus holidays and sick leave.
• Private health insurance: €1,000 annual personal coverage.
• Learning & development budget for conferences and AI tools.