Technical Support Specialist

📋 Description

• Deliver premier technical support to drive customer satisfaction.
• Assist pilots with product features, software, and cloud issues.
• Troubleshoot issues and guide best practices for safe, effective flying.
• Collaborate with cross-team experts to resolve complex issues.
• Capture data to inform product, process, and service improvements.
• Own your work and contribute to operational excellence.

🎯 Requirements

• 5-7 years of Technical Support experience with drones/UAV/UAS.
• Experience in utilities, transportation/infrastructure, or public safety.
• Willing to work flexible schedule within 10 to 7 hours of operations.
• CRM experience; Zendesk or Salesforce Service Cloud preferred.
• Experience with multi-channel customer communication (phone, chat, email).
• Proficient in troubleshooting; familiar with triage and escalation.

🎁 Benefits

• Stock options and comprehensive benefits.
• Group health insurance, 401K, paid time off.
• Relocation assistance may be provided.
• Paid vacation, sick leave, and holidays.