Triage, troubleshoot and debug customer problems, knowing what needs urgent escalation and what
Help customers through our Helpdesk, Slack or Teams with everything from Authenticated Access and
Spot recurring bugs, friction points and feature requests. Quantify their impact, suggest
Help our small team improve how we prioritize, triage and automate support. You’ll work with

🎯 Requirements

Technical foundations: You know Git, GitHub/GitLab, SAML SSO, DNS and web fundamentals such as
Developer fluency: You’re comfortable reviewing code, testing APIs and understanding OpenAPI
AI forward thinking: You’re familiar with AI and LLM tools (including MCP) and keep up with new
Customer empathy and clear communication: You listen carefully and explain complex issues simply
Prioritization under pressure: You keep a busy queue moving with quick thoughtful replies while
Systems thinking: You don't just solve tickets. You ask why they happened and how to prevent the

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